Shipping policy
Shipping Destinations
Runvixy currently ships to addresses within the United States. We serve customers across all 50 states, including standard residential and commercial delivery locations. Shipping availability may vary depending on product inventory, delivery location, carrier service coverage, and operational limitations. Certain remote areas, P.O. boxes, military APO/FPO addresses, or restricted delivery zones may require additional delivery time or may have limited shipping options available. Customers are responsible for ensuring that their shipping address and contact information are accurate, complete, and deliverable before completing checkout. Incorrect, incomplete, or undeliverable shipping information may result in delivery delays, failed delivery attempts, or additional shipping-related complications.
Shipping Costs
All orders shipped within the United States qualify for free standard shipping. There are no shipping charges, handling fees, or delivery surcharges applied to domestic orders. The total price displayed at checkout includes the cost of your selected products and applicable sales tax (calculated based on your shipping destination), with no additional shipping costs added. This free shipping benefit applies to all standard domestic orders regardless of order value or product selection.
Order Processing and Handling Time
Orders placed through Runvixy are generally processed within 1 to 2 business days after payment has been successfully confirmed and verified. Processing time refers to the period required for payment authorization, order review, product preparation, quality inspection, secure packaging, and shipment coordination before the order is transferred to our shipping carrier for delivery. Orders are processed during normal business operating days, Monday through Friday, excluding weekends and recognized United States public holidays.
During periods of increased demand—such as seasonal sales events, major promotional periods, holidays, or product launches—additional processing time may occasionally be required to ensure accurate order fulfillment and quality standards. Customers will receive an order confirmation email to content@runvixy.shop immediately upon successful purchase, and a separate shipping confirmation notification with tracking information once the order has been dispatched to the carrier.
Delivery Estimates and Transit Time
Estimated delivery time within the United States is generally between 3 and 5 business days after the order has been processed and shipped. This delivery window represents the carrier transit time from our fulfillment facility to your specified shipping address, and does not include the initial 1–2 business day processing period. Therefore, customers should generally expect to receive their order within approximately 4 to 7 business days from the date of purchase, depending on processing time and shipping destination.
Delivery estimates are provided for informational and planning purposes only and should not be interpreted as guaranteed delivery deadlines or binding commitments. Actual delivery times may vary depending on several factors, including but not limited to: customer shipping location and distance from fulfillment centers; shipping carrier operations, routing decisions, and delivery schedules; local and regional weather conditions or natural events; transportation delays, mechanical issues, or carrier capacity constraints; United States postal holidays and non-delivery days; regional delivery restrictions, access limitations, or address-specific challenges; and other external circumstances beyond the reasonable control of Runvixy.
While we work closely with our shipping partners to provide efficient, reliable delivery services and maintain high fulfillment standards, occasional delays may occur. Customers acknowledge and understand that shipping carriers operate as independent service providers and that Runvixy is not directly responsible for carrier performance, routing decisions, or delivery schedules once an order has been properly transferred to the carrier.
Shipping Carriers and Methods
Runvixy partners with nationally recognized and reliable shipping carriers to fulfill domestic orders within the United States. Shipping carriers may include USPS (United States Postal Service), UPS (United Parcel Service), FedEx, or other reputable regional and national delivery service providers, depending on package size, destination, service availability, and operational efficiency considerations. The specific carrier assigned to your order is selected to provide optimal delivery performance based on your shipping address and order characteristics.
All domestic shipments are sent via standard ground shipping service unless otherwise specified or upgraded. Standard shipping provides reliable, cost-effective delivery within the stated 3–5 business day window for most destinations. Expedited shipping options, if available, may be offered at checkout for select products or destinations; any associated costs or delivery benefits will be clearly displayed during the checkout process.
Order Tracking and Shipment Visibility
Once your order has been processed, packaged, and transferred to the shipping carrier, you will receive a shipping confirmation email at the address provided during checkout. This email will include your tracking number, carrier information, and a direct link to track your shipment's progress in real time. Tracking information is typically activated and updated within 24 hours of shipment dispatch, though initial carrier scans may occasionally require additional time to appear in the tracking system.
Customers are encouraged to monitor their tracking information regularly for the most current delivery status, estimated delivery date updates, and any carrier notifications regarding delivery attempts or address issues. If tracking information has not updated within 48 hours of receiving your shipping confirmation, or if you experience difficulty accessing tracking details, please contact us at content@runvixy.shop or call 505-213-5411 for assistance.
Split Shipments and Multiple Packages
In some cases, orders containing multiple items may be shipped in separate packages or dispatched from different fulfillment locations to optimize delivery speed, inventory availability, and operational efficiency. Split shipments may result in multiple tracking numbers and staggered delivery dates, with some items arriving before others. If your order is split into multiple shipments, you will receive separate shipping confirmation emails for each package, each containing its own tracking information and expected delivery details.
There is no additional cost to customers for split shipments—all packages within a single order qualify for the same free shipping benefit. If you have questions about split shipments, expected arrival times for remaining items, or the status of individual packages within your order, please contact our customer service team at content@runvixy.shop or 505-213-5411 for clarification and support.
Delivery Attempts and Unsuccessful Delivery
Shipping carriers will typically make multiple delivery attempts to your specified address if the recipient is unavailable during the first attempt. Depending on the carrier and package requirements, a delivery notice may be left at the address with instructions for redelivery scheduling, package pickup at a local carrier facility, or alternative delivery authorization. Customers are responsible for responding to carrier delivery notices and arranging for successful receipt of their order within the carrier's specified timeframe.
If a package cannot be delivered after multiple attempts due to recipient unavailability, address issues, access restrictions, or refusal of delivery, the carrier may return the shipment to Runvixy or hold it at a local facility for customer pickup. Packages returned to us due to failed delivery attempts, incorrect address information provided by the customer, or customer non-response may be subject to restocking fees, and customers may be responsible for any costs associated with reshipment. To avoid delivery complications, please ensure that your shipping address is accurate, accessible, and monitored during the expected delivery window.
Lost, Delayed, or Damaged Packages
While we take every reasonable precaution to ensure that orders are securely packaged, properly labeled, and transferred to reliable shipping carriers, occasional issues such as lost packages, significant shipping delays, or delivery damage may occur during transit. If your order has not arrived within a reasonable timeframe beyond the estimated delivery window, or if tracking information indicates a delivery problem, please contact us immediately at content@runvixy.shop or 505-213-5411 so that we can investigate the issue with the carrier and work toward a resolution.
For packages that arrive visibly damaged, customers should note the damage on the carrier's delivery record if possible, retain all original packaging materials, and contact us within 48 hours of delivery with photographs of the damaged packaging and product. We will work with you and the shipping carrier to file a damage claim if necessary and determine the appropriate remedy, which may include replacement, refund, or other resolution depending on the circumstances and product availability.
Runvixy is committed to ensuring customer satisfaction and will make reasonable efforts to resolve shipping-related issues promptly and fairly. However, customers acknowledge that shipping carriers operate independently and that certain delays, routing decisions, or delivery complications may be beyond our direct control. We appreciate your patience and cooperation in resolving any shipping issues that may arise.
Address Changes and Order Modifications
Once an order has been placed and payment has been confirmed, customers have a limited window to request changes to the shipping address or other order details. Because orders are typically processed within 1–2 business days, address change requests must be submitted as quickly as possible—ideally within a few hours of order placement—to allow time for our fulfillment team to make adjustments before the order is packaged and dispatched.
To request an address change or order modification, please contact us immediately at content@runvixy.shop or 505-213-5411 with your order number and updated information. If the order has already been transferred to the shipping carrier, we may not be able to modify the shipment, and you may need to work directly with the carrier to request delivery rerouting (if available) or arrange for package return and reshipment. Please note that carrier-initiated address changes or rerouting services may incur additional fees charged directly by the carrier, for which Runvixy is not responsible.
International Shipping, Duties, and Taxes
At this time, Runvixy ships exclusively within the United States and does not offer international shipping to destinations outside the U.S., including U.S. territories, Canada, or other countries. All orders must be shipped to a valid street address within the 50 United States. We do not currently support shipment to international freight forwarders, package consolidation services, or re-shipping companies, and customers using such services do so at their own risk without guarantee of successful delivery or support from Runvixy.
Should international shipping become available in the future, this policy will be updated to reflect applicable procedures, costs, delivery estimates, customs documentation requirements, and customer responsibilities for international duties, taxes, tariffs, and import fees. Customers are encouraged to review this Shipping Policy periodically for updates to our service areas and shipping capabilities.
Undeliverable Addresses and Package Returns
Packages that are returned to Runvixy by the carrier as undeliverable—due to incorrect address information, failed delivery attempts, customer refusal, or other delivery obstacles—will be processed according to the circumstances and customer communication. If a package is returned to us and the issue was caused by customer-provided address errors, incomplete information, or customer unavailability, we will contact the customer at the email or phone number on file to arrange for reshipment.
Reshipment of returned packages may require the customer to cover any additional shipping costs incurred, even if the original order qualified for free shipping, and may be subject to address verification and confirmation before dispatch. If a customer does not respond to our reshipment inquiry within 14 days, or if the customer declines reshipment, the order may be canceled and refunded according to our standard refund procedures, potentially minus restocking fees or original shipping costs (if applicable). Customers are strongly encouraged to provide accurate, complete, and verified shipping information at the time of purchase to avoid these complications.
Shipping Notifications and Communication
Runvixy will send automated email notifications to the email address provided at checkout to keep customers informed throughout the order and shipping process. These notifications typically include: order confirmation upon successful purchase; shipping confirmation with tracking details once the order has been dispatched; and delivery confirmation when available from the carrier. Customers are responsible for ensuring that the email address provided at checkout is accurate, monitored regularly, and configured to receive messages from Runvixy (checking spam or junk folders if necessary).
If you do not receive expected shipping notifications, or if you need additional information about your order status, please contact our customer service team at content@runvixy.shop or call 505-213-5411 during business hours for assistance. We are committed to providing timely, accurate communication and responsive support throughout the shipping and delivery process.
Holiday and Peak Season Shipping
During major holiday periods, peak shopping seasons (such as Black Friday, Cyber Monday, or end-of-year holidays), and special promotional events, order volumes may increase significantly, and both our processing times and carrier delivery schedules may be affected. While we make every effort to maintain our standard processing and delivery windows during these periods, customers should anticipate the possibility of modest delays and plan their purchases accordingly, especially for time-sensitive or gift orders.
We strongly recommend placing holiday or event-specific orders well in advance of your required delivery date to allow for any potential processing or shipping delays. Runvixy will communicate any known service impacts, carrier delays, or adjusted processing schedules through our website, email notifications, or customer service channels. Holiday shipping cutoff dates and expedited shipping options (if available) will be posted on our website during relevant periods.
Contact Information for Shipping Questions
If you have questions, concerns, or require assistance regarding shipping policies, delivery estimates, order tracking, address changes, or any shipping-related issue, please contact our customer service team using the following methods:
- Email: content@runvixy.shop
- Phone: 505-213-5411
- Mailing Address: Runvixy, 1526 Thompson Ave, Glendale, CA 91201, United States
Our team is committed to providing professional, responsive support and will work diligently to address your inquiry or resolve any shipping-related concerns as quickly as possible. When contacting us, please include your order number, tracking information (if available), and a clear description of your question or issue to help us assist you more efficiently.
Limitation of Liability for Shipping Delays
While Runvixy strives to provide accurate delivery estimates and reliable shipping services, we cannot guarantee specific delivery dates or times due to the involvement of independent third-party carriers and factors beyond our reasonable control. Runvixy is not liable for delays, losses, or damages caused by shipping carrier performance, weather events, natural disasters, carrier routing decisions, transportation strikes, customs delays (if applicable in the future), governmental actions, pandemics, or other force majeure events.
Customers acknowledge that delivery estimates are approximate and should not be solely relied upon for time-critical purchases. For urgent or time-sensitive orders, customers are encouraged to contact us in advance at content@runvixy.shop or 505-213-5411 to discuss available options, expedited shipping possibilities, or alternative arrangements.
Changes to This Shipping Policy
Runvixy reserves the right to update, modify, or revise this Shipping Policy at any time to reflect changes in our shipping procedures, carrier partnerships, service areas, operational capabilities, legal requirements, or business practices. Any changes to this policy will be posted on this page with an updated effective date. Continued use of our website and placement of orders following any policy updates constitutes acceptance of the revised terms.
We encourage customers to review this Shipping Policy periodically, especially before placing an order, to stay informed of our current shipping practices, delivery expectations, and customer responsibilities. For questions about recent policy changes or clarification of any shipping terms, please contact us at content@runvixy.shop or 505-213-5411.
Effective Date
This Shipping Policy is effective as of the date of publication and applies to all orders placed through the Runvixy website at runvixy.myshopify.com. By completing a purchase, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.