Refund policy
Introduction
Thank you for shopping at Runvixy. We are committed to your satisfaction and want you to be completely happy with your purchase. This Return & Refund Policy explains our procedures, timelines, conditions, and your rights when returning products purchased from our online store. Please read this policy carefully before making a purchase.
Because United States federal law does not provide a statutory cooling-off period or automatic right of return for online purchases, the return window and conditions described below represent Runvixy's own voluntary policy. By placing an order with us, you acknowledge and agree to the terms set out in this policy.
Return Window
You may return eligible items within 30 days from the date your order is delivered. This 30-day return window is our store's own policy and begins on the delivery date shown in your shipping confirmation or tracking information.
To qualify for a return, you must initiate the return process within this 30-day period by contacting our customer service team using the contact information provided below.
Item Condition Requirements
To be eligible for a return and refund, returned items must meet the following condition requirements:
- Items must be unused, unworn, and in the same condition that you received them
- Items must be in their original packaging whenever possible
- Items must show no signs of wear, damage, stains, odors, alterations, or washing
- All original tags, labels, and accessories must be attached and included
- Items must not show evidence of misuse, excessive handling, intentional modification, or unauthorized repair attempts
Returned items that do not meet these condition requirements may be rejected or subject to a partial refund, depending on the extent of wear or damage. Our returns team will inspect all returned merchandise to verify compliance with these standards.
How to Initiate a Return
To start a return, please contact our customer service team before shipping any items back to us. Returns submitted without prior authorization may experience processing delays or may be rejected.
Contact us to request return authorization:
- Email: content@runvixy.shop
- Phone: 5052135411
When you contact us, please provide your order number, the item(s) you wish to return, and the reason for your return. Our team will review your request and, if approved, provide you with detailed return instructions and a return authorization.
Return Address
Once your return has been authorized, you will ship the item(s) to the following address:
Runvixy
1526 Thompson Ave
Glendale, CA 91201
United States
Please package your return securely to prevent damage during transit. We recommend using a trackable shipping method and retaining your shipping receipt until your return has been processed.
Return Shipping Costs
Runvixy provides free return shipping for approved eligible returns within the United States. When you receive return authorization from our customer service team, you will receive instructions on how to complete your return at no cost to you.
Free return shipping applies only to returns that have been pre-authorized by our team and that comply with the conditions outlined in this policy. You are responsible for packaging returned items securely. If returned products are damaged during transit due to insufficient or improper packaging, your refund eligibility may be affected.
Refund Method and Timing
Inspection and Approval
Once we receive your returned item(s), our returns department will inspect the merchandise to verify that it meets the condition requirements outlined above. We will notify you by email once your return has been received and inspected.
If your return is approved, we will process your refund. If your return does not meet our policy conditions, we will contact you to explain the reason for rejection and discuss possible alternative resolutions.
Refund Processing
Approved refunds will be issued to the original payment method used at the time of purchase. Refunds are generally processed within several business days after your returned merchandise has been inspected and accepted by our returns department.
Please note that while Runvixy processes refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution, payment processor, or credit card provider. Some banks and credit card companies may require additional processing time—typically 5 to 10 business days—before the refunded amount is reflected in your account balance or statement.
If you do not see your refund after a reasonable period, please check with your financial institution first. If you still have concerns, contact our customer service team at content@runvixy.shop or 5052135411 for assistance.
Original Shipping Costs
Because all standard shipping within the United States is free of charge at Runvixy, there are no original shipping fees to be deducted from your refund.
Non-Returnable Items
Certain types of items cannot be returned for health, safety, hygiene, or practical reasons. Non-returnable items include, but are not limited to:
- Items marked as final sale, clearance, or non-returnable at the time of purchase
- Personalized, custom-made, or made-to-order items
- Intimate apparel, undergarments, swimwear, or other hygiene-sensitive products (if packaging has been opened or removed)
- Perishable goods or products with a limited shelf life
- Downloadable software, digital products, or gift cards
- Items that have been used, worn, washed, altered, or damaged after delivery
If you have questions about whether a specific item is eligible for return, please contact us before making your purchase.
Exchanges
At this time, Runvixy does not offer direct exchanges. If you need a different size, color, or style, please return the original item following the return process outlined above. Once your return is approved and your refund is processed, you may place a new order for the item you prefer.
This approach ensures that you receive your preferred item as quickly as possible, especially if inventory or availability changes.
Damaged, Defective, or Wrong Items
We take great care in packaging and shipping your orders. However, if you receive an item that is damaged, defective, or incorrect, please contact us immediately so we can make it right.
What to Do
If your order arrives damaged, defective, or if you receive the wrong item:
- Contact our customer service team within 7 days of delivery
- Provide your order number and a description of the issue
- Include clear photographs of the damaged, defective, or incorrect item (including packaging, if applicable)
Contact us:
- Email: content@runvixy.shop
- Phone: 5052135411
Resolution
If we determine that an item was damaged in transit, defective upon arrival, or shipped in error, we will work with you to resolve the issue at no cost to you. Depending on the circumstances, we may:
- Send a replacement item at no charge
- Issue a full refund, including any applicable shipping costs
- Provide store credit or another mutually acceptable solution
You will not be responsible for return shipping costs for damaged, defective, or incorrectly shipped items. We will provide you with a prepaid return label or other instructions as needed.
Order Cancellation
We process and ship orders quickly to ensure you receive your purchase as soon as possible. Our typical delivery time is 3–5 business days within the United States.
Cancellation Before Shipment
If you need to cancel your order, please contact us immediately at content@runvixy.shop or 5052135411. If your order has not yet been processed, packed, or shipped, we will cancel it and issue a full refund to your original payment method.
Cancellation After Shipment
Once an order has entered our fulfillment process and has been shipped, it cannot be cancelled. In this case, you will need to wait until the order is delivered and then follow our standard return procedures to return the item(s) for a refund.
We appreciate your understanding. Our fast processing times are designed to get your order to you quickly, but this means that cancellation windows are brief.
Contact Information
If you have any questions about our Return & Refund Policy, need assistance with a return, or want to discuss a specific issue, please contact us:
Runvixy
1526 Thompson Ave
Glendale, CA 91201
United States
Email: content@runvixy.shop
Phone: 5052135411
Our customer service team is here to help and will respond to your inquiry as quickly as possible.
Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
Governing Law
This Return & Refund Policy and any disputes arising from returns or refunds are governed by the laws of the State of California and applicable United States federal law, without regard to conflict of law principles.