Privacy policy

Introduction

Welcome to Runvixy. We are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how Runvixy collects, uses, stores, shares, and protects your information when you visit our website, place an order, communicate with customer support, subscribe to updates, or otherwise interact with our services.

By using the Runvixy website and services, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to read this page carefully to understand how your information is managed and protected when you shop with us. This Privacy Policy applies to information collected through runvixy.myshopify.com and our related services throughout the United States.

Information We Collect

Runvixy collects several categories of information to provide, maintain, and improve our services, process your orders, and communicate with you effectively.

Personal Information You Provide

We collect personal information that you provide directly to us, including:

  • Contact Information: Name, email address (content@runvixy.shop for customer communications), phone number (5052135411), billing address, and shipping address.
  • Order and Transaction Information: Products purchased, order history, payment information (processed securely through third-party payment processors), transaction amounts, and purchase dates.
  • Account Information: If you create an account, we collect login credentials, account preferences, and saved shipping or billing information.
  • Customer Service Communications: Information you provide when you contact us for support, ask questions, submit feedback, or participate in surveys or promotions.
  • Marketing Preferences: Email address and communication preferences when you subscribe to our newsletter or promotional updates.

Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

  • Device and Browser Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
  • Website Activity: Pages viewed, links clicked, time spent on pages, referring website or search terms, session duration, and navigation patterns.
  • Location Information: General geographic location inferred from your IP address (city and state level).
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in the Cookies and Tracking Technologies section below.

Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, shipping carriers, fraud prevention services, and analytics providers, to the extent necessary to provide our services and protect against fraud.

How We Use Your Information

Runvixy uses the information we collect for the following purposes:

Order Processing and Fulfillment

  • Processing and fulfilling your orders, including payment processing, order confirmation, and delivery within our standard 3-5 working days timeframe.
  • Communicating with you about your orders, including shipping updates, delivery confirmation, and any order-related issues.
  • Managing returns, exchanges, and refunds in accordance with our 30-day return policy.
  • Verifying your identity and payment information to prevent fraud and unauthorized transactions.

Customer Service and Communication

  • Responding to your inquiries, questions, and customer service requests.
  • Providing technical support and troubleshooting assistance.
  • Sending you important administrative information, policy updates, and notices related to your account or our services.
  • Conducting surveys and requesting feedback to improve our products and services.

Website and Service Improvement

  • Personalizing your shopping experience and presenting relevant product recommendations.
  • Analyzing website traffic, user behavior, and performance metrics to improve site functionality and user experience.
  • Testing new features, conducting research, and developing new products or services.
  • Maintaining, troubleshooting, and optimizing website performance and security.

Marketing and Promotional Communications

  • Sending you promotional emails, newsletters, special offers, and information about new products (with your consent where required).
  • Administering contests, promotions, surveys, and other marketing initiatives.
  • Delivering targeted advertising and personalized marketing messages based on your interests and shopping behavior.

Legal and Security Purposes

  • Complying with legal obligations, responding to lawful requests from government authorities, and cooperating with law enforcement.
  • Protecting against fraud, unauthorized transactions, security threats, and illegal activity.
  • Enforcing our Terms of Service, this Privacy Policy, and other agreements.
  • Protecting the rights, property, and safety of Runvixy, our customers, and the public.

How We Share Your Information

Runvixy does not sell your personal information to third parties. However, we share information with trusted service providers and partners to operate our business and provide services to you:

Service Providers and Business Partners

  • E-commerce Platform: We use Shopify to host our online store. Shopify provides the technical infrastructure and services necessary to operate our website and process transactions. Shopify may collect and process customer information in accordance with its own privacy policy.
  • Payment Processors: We share payment information with secure third-party payment processors (such as Shopify Payments, PayPal, or Stripe) to complete transactions. These processors handle payment card information using industry-standard encryption and PCI-DSS compliant systems.
  • Shipping and Fulfillment Partners: We share shipping addresses and order details with shipping carriers and logistics providers to fulfill and deliver your orders. Our standard delivery time is 3-5 working days, and shipping within the United States is free.
  • Analytics Providers: We use analytics services (such as Google Analytics) to understand website traffic, user behavior, and performance metrics. These services may collect information through cookies and similar technologies.
  • Marketing and Advertising Partners: We may share information with email marketing platforms, social media advertising networks, and other marketing service providers to deliver promotional communications and targeted advertising.
  • Fraud Prevention and Security Services: We share information with fraud detection and prevention services to protect against unauthorized transactions and maintain account security.
  • Customer Support Tools: We may use third-party customer service platforms to manage support requests and communicate with customers.

Legal and Compliance Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, subpoenas, or lawful government requests.
  • Enforce our Terms of Service, policies, or agreements.
  • Detect, prevent, or address fraud, security issues, or technical problems.
  • Protect the rights, property, or safety of Runvixy, our customers, or the public as required or permitted by law.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, your information may be transferred to the successor entity or third party as part of that transaction.

Aggregate and De-Identified Information

We may share aggregate, de-identified, or anonymized information that does not identify you personally with third parties for research, marketing, analytics, or other business purposes.

Cookies and Tracking Technologies

Runvixy uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertising.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Cookies help websites recognize your device, remember your preferences, and improve site functionality. Web beacons and pixels are small graphic images embedded in web pages or emails that allow us to track page views and user activity.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as security, account access, shopping cart functionality, and payment processing. You cannot opt out of essential cookies.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as pages visited, traffic sources, session duration, and error messages. We use this information to improve website performance and user experience. Examples include Google Analytics cookies.
  • Functionality Cookies: These cookies remember your preferences and settings (such as language, region, or saved items) to provide a more personalized experience.
  • Advertising and Marketing Cookies: These cookies track your browsing activity across websites to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising networks.

Third-Party Cookies

Third-party service providers, including analytics companies, advertising networks, and social media platforms, may set cookies on our website to collect information and deliver services. These third parties operate according to their own privacy policies and are not controlled by Runvixy.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling cookies may affect website functionality and your ability to use certain features, such as shopping cart functionality or personalized content.

To learn more about managing cookies, visit your browser's help section or see resources such as www.allaboutcookies.org. You can also opt out of interest-based advertising from participating companies through industry opt-out tools such as the Digital Advertising Alliance's opt-out page (www.aboutads.info/choices) or the Network Advertising Initiative's opt-out page (www.networkadvertising.org/choices).

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) setting that sends a signal to websites requesting that they not track your browsing activity. At this time, there is no universal standard for how websites should respond to DNT signals. Runvixy does not currently respond to DNT signals, but you can manage tracking through the cookie controls described above.

California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes your California privacy rights and how to exercise them.

Categories of Personal Information Collected

Runvixy collects the following categories of personal information, as defined under California law:

  • Identifiers: Name, email address, phone number, postal address, IP address, account username, and unique device identifiers.
  • Commercial Information: Products purchased, order history, transaction amounts, payment information, and shopping preferences.
  • Financial Information: Payment card details and billing information (processed by third-party payment processors).
  • Internet or Network Activity: Browsing history, website interactions, pages viewed, links clicked, search queries, and device/browser information.
  • Geolocation Data: General geographic location inferred from IP address.
  • Professional or Employment Information: If voluntarily provided in customer communications or account profiles.
  • Inferences: Preferences, characteristics, and shopping behavior derived from other personal information.

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place orders, create an account, contact customer service, or subscribe to communications.
  • Automatically through cookies, analytics tools, and tracking technologies when you visit our website.
  • From third-party service providers such as payment processors, shipping carriers, fraud prevention services, and analytics providers.
  • From publicly available sources or third-party data providers when permitted by law.

Purposes for Collecting and Using Personal Information

We collect and use personal information for the business and commercial purposes described in the "How We Use Your Information" section above, including order processing, customer service, website improvement, marketing, fraud prevention, and legal compliance.

Categories of Third Parties with Whom We Share Information

We share personal information with the following categories of third parties:

  • E-commerce platform providers (Shopify).
  • Payment processors and financial institutions.
  • Shipping carriers and fulfillment partners.
  • Analytics and performance monitoring services.
  • Marketing and advertising networks.
  • Customer service and communication platforms.
  • Fraud prevention and security providers.
  • Legal and professional advisors.
  • Government authorities and law enforcement (when required by law).

Your California Privacy Rights

California residents have the following rights under the CCPA/CPRA:

Right to Know

You have the right to request that Runvixy disclose:

  • The categories and specific pieces of personal information we have collected about you.
  • The categories of sources from which your personal information was collected.
  • The business or commercial purposes for collecting, using, or selling your personal information.
  • The categories of third parties with whom we share your personal information.
  • The categories of personal information disclosed for a business purpose and the categories of recipients.

Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions (such as when we need to retain information to complete a transaction, comply with legal obligations, detect fraud, or exercise legal rights).

Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of Sale or Sharing

You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under California law. See the "Do Not Sell or Share My Personal Information" section below.

Right to Limit Use of Sensitive Personal Information

If we use or disclose sensitive personal information for purposes beyond those permitted under CCPA/CPRA, you have the right to limit such use. Runvixy does not currently use or disclose sensitive personal information in a manner that triggers this right.

Right to Non-Discrimination

You have the right to be free from discrimination for exercising your CCPA/CPRA rights. We will not deny goods or services, charge different prices, provide a different level of quality, or suggest that you will receive different treatment in response to exercising your privacy rights, except as permitted by law.

How to Exercise Your California Privacy Rights

To exercise your right to know, delete, or correct your personal information, please submit a verifiable consumer request by:

  • Email: content@runvixy.shop
  • Phone: 5052135411