Contact Us
Get in Touch with Runvixy
We're here to help! Whether you have a question about our products, need assistance with an order, or want to share feedback, the Runvixy team is ready to assist you. We value every customer and strive to provide prompt, friendly support for all your inquiries.
Contact Information
Reach out to us through any of the following channels:
Email: content@runvixy.shop
Email is often the fastest way to reach us for non-urgent matters. We typically respond to all email inquiries within one business day during our regular business hours.
Phone
Phone: (505) 213-5411
Prefer to speak with someone directly? Give us a call during business hours and a member of our customer service team will be happy to assist you.
Mailing Address
Runvixy
1526 Thompson Ave
Glendale, CA 91201
United States
Business Hours
Our customer service team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
- Saturday – Sunday: Closed
While our team is not available outside these hours, you can send us an email at any time, and we'll get back to you on the next business day. We appreciate your patience during weekends and holidays.
Response Time
We understand that timely support matters. Here's what you can expect when you contact us:
- Email inquiries: Typically answered within one business day
- Phone calls: Answered during business hours; voicemails are returned within one business day
- Peak periods: During busy seasons (holidays, promotional events), response times may extend to 1–2 business days
We're committed to addressing every inquiry thoroughly and professionally. If your question requires additional research or coordination, we'll acknowledge your message promptly and provide an estimated timeline for a full response.
Order, Shipping & Returns Inquiries
Questions About Your Order
If you have questions about an existing order—including order status, tracking information, or modifications—please contact us via email or phone with your order number ready. This helps us locate your information quickly and provide accurate assistance.
Shipping Information
We offer free shipping on all orders shipped within the United States. Standard delivery takes approximately 3–5 business days from the date your order is shipped. If you need help tracking your shipment or have concerns about delivery, our team is here to help.
Returns & Exchanges
Runvixy accepts returns within 30 days of delivery. If you need to initiate a return, request an exchange, or have questions about our return policy, please reach out to us at content@runvixy.shop or call (505) 213-5411. We'll guide you through the process and provide a return authorization and instructions.
For complete details on eligibility, condition requirements, and the return process, please visit our dedicated Return Policy page. Items must be unused, in original condition, and returned with all tags and packaging intact to qualify for a refund or exchange.
We're Here for You
At Runvixy, customer satisfaction is our top priority. Whether you're browsing, shopping, or need post-purchase support, don't hesitate to get in touch. We're committed to making your experience smooth, enjoyable, and hassle-free.
Thank you for choosing Runvixy. We look forward to hearing from you!